PRIVACY POLICY
Can I return my Aikes product?
AikesABN: 26687112385Contact: team@aikes.com.auLast updated: May 2026
1. IntroductionAikes is committed to protecting your privacy. We understand the sensitive nature of our products and have designed our privacy practices accordingly. This policy explains what information we collect, how we use it, and how we protect it.This policy applies to the Aikes website (aikes.com.au), the Aikes app (available on iOS and Android), and any purchases made through our store.
2. Information We CollectInformation you provide to us:
Name and delivery address (for order fulfilment)Email address (for order confirmation, app registration, and customer support)Payment information (processed securely by our payment provider — we do not store your card details)
Information collected automatically:
Basic website analytics (pages visited, time on site, device type) via cookiesApp usage statistics including session frequency and feature usage, collected for billing purposes and service improvement
Information we do NOT collect:
We do not collect, store, or have access to any content you view or play through the Aikes appWe do not collect, store, or have access to the content of partner sync sessionsWe do not record or log the nature of content accessed during sessions
3. How We Use Your InformationWe use the information we collect solely to:
Process and fulfil your orderCommunicate with you about your order or warranty claimSend promotional emails if you have subscribed (you can unsubscribe at any time)Improve our website and app through anonymous analytics
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. App PrivacyThe Aikes app is designed with privacy as a core principle:
An email address is required to register and use the appPartner sync sessions are encrypted end-to-endWe do not have access to your content choices or the nature of your session activityApp usage statistics are collected for billing and service improvement purposes only — this includes session frequency and feature usage but never the content of your sessionsYour credentials are stored securely and are never shared with third parties
5. CookiesOur website uses cookies to:
Enable essential website functionalityAnalyse website traffic in aggregate and anonymous form
You can manage your cookie preferences at any time using the cookie settings option on our website. Refusing non-essential cookies will not affect your ability to browse the site or make a purchase.
6. Third Party ServicesWe use trusted third party services to operate our business, including:
Payment processors — to securely handle transactions. Your payment data is governed by their privacy policiesApp stores — Apple App Store and Google Play Store, each with their own privacy policiesWebsite analytics — anonymous, aggregate data only
We do not use third party advertising trackers or share your data with advertisers.
7. Data Storage and SecurityYour personal data is stored securely. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.We retain your order information for as long as required for warranty, legal, and tax compliance purposes. You may request deletion of your personal data at any time by contacting us at team@aikes.com.au, subject to any legal retention obligations.
8. Shipping and Fulfilment PartnersTo deliver your order we share your name and delivery address with our shipping carrier. This information is used solely for delivery purposes and is not used for any other purpose by our carriers.Your delivery address is never visible on the outer packaging — parcels are shipped in plain boxes with no brand name or product description.
9. Your RightsUnder the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
Access the personal information we hold about youRequest correction of inaccurate informationRequest deletion of your personal information (subject to legal obligations)Complain about how we have handled your personal information
To exercise any of these rights, contact us at team@aikes.com.au. We will respond within a reasonable timeframe.
10. ComplaintsIf you have a complaint about how we have handled your personal information, please contact us first at team@aikes.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This PolicyWe may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or app after changes are posted constitutes acceptance of the updated policy.
12. Contact UsFor any privacy-related questions or requests:Email: team@aikes.com.auWebsite: aikes.com.auABN: 26687112385
1. IntroductionAikes is committed to protecting your privacy. We understand the sensitive nature of our products and have designed our privacy practices accordingly. This policy explains what information we collect, how we use it, and how we protect it.This policy applies to the Aikes website (aikes.com.au), the Aikes app (available on iOS and Android), and any purchases made through our store.
2. Information We CollectInformation you provide to us:
Name and delivery address (for order fulfilment)Email address (for order confirmation, app registration, and customer support)Payment information (processed securely by our payment provider — we do not store your card details)
Information collected automatically:
Basic website analytics (pages visited, time on site, device type) via cookiesApp usage statistics including session frequency and feature usage, collected for billing purposes and service improvement
Information we do NOT collect:
We do not collect, store, or have access to any content you view or play through the Aikes appWe do not collect, store, or have access to the content of partner sync sessionsWe do not record or log the nature of content accessed during sessions
3. How We Use Your InformationWe use the information we collect solely to:
Process and fulfil your orderCommunicate with you about your order or warranty claimSend promotional emails if you have subscribed (you can unsubscribe at any time)Improve our website and app through anonymous analytics
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. App PrivacyThe Aikes app is designed with privacy as a core principle:
An email address is required to register and use the appPartner sync sessions are encrypted end-to-endWe do not have access to your content choices or the nature of your session activityApp usage statistics are collected for billing and service improvement purposes only — this includes session frequency and feature usage but never the content of your sessionsYour credentials are stored securely and are never shared with third parties
5. CookiesOur website uses cookies to:
Enable essential website functionalityAnalyse website traffic in aggregate and anonymous form
You can manage your cookie preferences at any time using the cookie settings option on our website. Refusing non-essential cookies will not affect your ability to browse the site or make a purchase.
6. Third Party ServicesWe use trusted third party services to operate our business, including:
Payment processors — to securely handle transactions. Your payment data is governed by their privacy policiesApp stores — Apple App Store and Google Play Store, each with their own privacy policiesWebsite analytics — anonymous, aggregate data only
We do not use third party advertising trackers or share your data with advertisers.
7. Data Storage and SecurityYour personal data is stored securely. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.We retain your order information for as long as required for warranty, legal, and tax compliance purposes. You may request deletion of your personal data at any time by contacting us at team@aikes.com.au, subject to any legal retention obligations.
8. Shipping and Fulfilment PartnersTo deliver your order we share your name and delivery address with our shipping carrier. This information is used solely for delivery purposes and is not used for any other purpose by our carriers.Your delivery address is never visible on the outer packaging — parcels are shipped in plain boxes with no brand name or product description.
9. Your RightsUnder the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
Access the personal information we hold about youRequest correction of inaccurate informationRequest deletion of your personal information (subject to legal obligations)Complain about how we have handled your personal information
To exercise any of these rights, contact us at team@aikes.com.au. We will respond within a reasonable timeframe.
10. ComplaintsIf you have a complaint about how we have handled your personal information, please contact us first at team@aikes.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to This PolicyWe may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or app after changes are posted constitutes acceptance of the updated policy.
12. Contact UsFor any privacy-related questions or requests:Email: team@aikes.com.auWebsite: aikes.com.auABN: 26687112385
